Liebherr 13 Cu. Ft. Stainless Steel Freestanding Counter Depth Bottom Freezer Refrigerator - CS1311

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Price: $2,859.00    

Product Description

Liebherr CS1311 13 cu. ft. Counter Depth Stainless Steel French Door Refrigerator \ 3 Freezer Drawers \ 4 Glass Shelves \ Left Hand Door Swing \ Digital Temperature Display \ LED Lighting

Liebherr 13 Cu. Ft. Stainless Steel Freestanding Counter Depth Bottom Freezer Refrigerator - CS1311 Review

We got this fridge with our new house that we bought last year. The fridge is 2.7 years old and looks beautiful, both outside and inside. It worked fine and has some nice design features.

So far so good. However, last week it broke (false alarm, temp control issues etc). Liebherr contracts their US service with Adco company in Arizona. They referred me to a local Seattle appliance shop. They diagnosed the main control board as failing & need to replace it. Turns out the part is ~$300 and the warranty is 2 years, i.e. I'm 7 months outside of warranty. Adco/Liebherr refuse to show any flexibility on that - even though it's a control board, not a fridge door - it shouldn't be failing for years to come.

My local Seattle repair shop orders the part with expedited 3-day air delivery and gets that order confirmed. 7 days later there is no part and the casual statement from Adco that it is not in stock in the US and they have to get it from Germany. No ETA. No apology. No ownership. No solution. Not even the offer to call me back and keep me posted - just simply dis-interested. Liebherr: Please make this item more reliable. And please fix your US service network.

Update from January 2013 (moving from 1star to 3stars):
After several unsuccessful repair attempts we ended up replacing the fridge. Liebherr has been good to work with on this. I think my final opinion of this fridge is (still not actually knowing what part broke): It's a beautiful piece of high technology. And all its hightech is geared toward energy efficiency which it does really well. But its level of sophistication might make it hard for the average repair shop to diagnose if any issues arise.

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