Schlage Lock FE595VPLYXFLA505 Plymouth Brass Keypad Entry Lock With Flexible or Flex Lock - Quantity 2

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Price: $302.00    

Product Description

Plymouth, Bright Brass Finish Keypad Entry Lock With Flex Lock, Exterior With Flair Lever, Switch Between Unlocked Or Automatic Re-Locking, Fits Most Standard Door Preps, 9V Battery Operation, Easy 1 Tool Installation.

Schlage Lock FE595VPLYXFLA505 Plymouth Brass Keypad Entry Lock With Flexible or Flex Lock - Quantity 2 Review

I own several rental houses near the beach and have this or a similar Schlage lock installed in each of them. The good: they work well (when they work) but don't hold up well in the humid ocean air. I just bought a new one to replace one that is just a little older than a year.

As for the customer service issue, I just bought the lock which had a clearly defective handle on it. It does not have a pin hole where it is supposed to and it will not engage and hold in place correctly. On the installation instructions they specifically tell you if there is a problem "do not return it to the store" but to call customer service. Well I called and after waiting a 1/2 hr gave up. I put it aside and tried calling again a few days later. They told me to return it to the store. Of course I already spent some time programming the lock and will have to start over with that. I asked if they could just ship me a replacement handle. They said yes, but it would take 10-14 days. Wow! They have a clear manufacturing error and they can't send me a part right out.

Issue #2 The lock has a lifetime warranty on mechanical parts. Unfortunately on the coast the electronics seem to give out in a little over a year. They say they test the lock for extremes of temperature but apparently not for humidity. I do believe there are inexpensive processes they could coat the electronics with to make them hold up better. I will be sending a query off to their tech support to see how they respond to that.

Again, I may be a bit harsh in my 2 star appraisal, but I do believe there are some issues that need to be addressed.

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